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SHIPPING POLICY

MoneyBanx.com / MoneyBanx.co.uk

Last updated: [01/01/2026]

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1. ORDER PROCESSING

All orders are processed within 1–2 working days.

  • Orders are not shipped on weekends or public holidays

  • Processing times may increase during high-demand periods

  • You will receive confirmation once your order has been dispatched

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2. SHIPPING METHODS

Shipping is handled via trusted courier services including:

  • Royal Mail

  • Other tracked courier services depending on order value and destination

All orders are shipped using tracked delivery where available.

MoneyBanx reserves the right to select the most suitable shipping method based on product value, size, destination, and security requirements.

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3. DELIVERY TIMES

Estimated delivery times:

  • UK: 1–3 working days, usually Tracked 24/48

  • Europe: 3–7 working days

  • International: 5–14 working days

These are estimates only and are not guaranteed.

Delivery times may vary due to courier delays, customs checks, public holidays, high-demand periods, or circumstances outside our control.

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4. SHIPPING COSTS

Shipping costs are calculated at checkout.

Free shipping may apply on qualifying orders.

MoneyBanx reserves the right to apply additional charges for:

  • Remote locations

  • Oversized packages

  • Heavy packages

  • High-risk destinations

  • Higher-value shipments requiring additional protection or insurance

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5. HIGH-VALUE & COLLECTOR ITEMS

For higher-value artwork, collector cards, slabs, framed pieces, and limited edition items:

  • Signature may be required upon delivery

  • Enhanced packaging and protection may be used

  • Additional insurance may be applied

  • Tracked or signed-for services may be selected

MoneyBanx reserves the right to select the most secure shipping method available.

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6. SAFE PLACE & DELIVERY INSTRUCTIONS

If you provide delivery instructions such as:

  • “Leave in a safe place”

  • “Leave with neighbour”

  • “Leave behind bin”

  • “Leave on porch”

  • “Leave on doorstep”

  • “Leave in communal area”

You do so at your own risk.

Once the courier confirms delivery according to your instructions, the order is considered successfully delivered.

MoneyBanx accepts no liability for loss, theft, or damage after delivery in these cases.

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7. PORCH THEFT / DELIVERED BUT NOT RECEIVED

If tracking shows the item as delivered, MoneyBanx is not responsible for:

  • Theft after delivery

  • Items left unattended

  • Items taken from porches, doorsteps, communal areas, reception areas, mail rooms, or shared buildings

We strongly recommend:

  • Using a secure delivery address

  • Selecting signature-required delivery where possible

  • Avoiding unsafe delivery instructions

  • Monitoring tracking updates closely

MoneyBanx will assist by providing tracking details where possible, but responsibility lies with the courier once the item is marked as delivered.

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8. INTERNATIONAL ORDERS & CUSTOMS

International customers are responsible for:

  • Import duties

  • Taxes

  • Customs handling fees

  • Local delivery charges

  • Any other charges applied by their country

If customs charges are refused:

  • The item may be returned, delayed, abandoned, or destroyed

  • No refunds will be issued for refused customs charges

  • Original shipping costs are non-refundable

  • Any return or reshipping costs must be paid by the customer

MoneyBanx may cover customs fees at its discretion, but this is not guaranteed.

Customers are responsible for checking their country’s import rules before placing an order.

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9. PACKAGING

All items are packaged securely using suitable protective materials.

Packaging may include:

  • Protective sleeves

  • Reinforced packaging

  • Bubble wrap or padding

  • Rigid mailers

  • Secure boxes

  • Protective placement for slabs, cards, framed artwork, or fragile items

Packaging is designed to minimise transit risk.

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10. LOST OR DELAYED ITEMS

MoneyBanx is not liable for:

  • Courier delays

  • Customs delays

  • Postal service delays

  • Lost items marked as delivered

  • Delays caused by incorrect customer details

  • Delays caused by failed delivery attempts

  • Delays outside our control

We will assist in opening courier investigations where possible.

However, investigation outcomes and compensation decisions are controlled by the courier or postal service.

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11. DAMAGED ITEMS

If your item arrives damaged, you must contact MoneyBanx within 48 hours of delivery.

You must provide clear photographic evidence of:

  • The damaged item

  • The outer packaging

  • The inner packaging

  • The shipping label where possible

Claims outside this timeframe may not be accepted.

Please keep all packaging until the issue has been reviewed, as couriers may require evidence.

MoneyBanx will assess the issue and offer a resolution where appropriate.

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12. FAILED DELIVERY / RETURNS

If delivery fails due to:

  • Incorrect address

  • Incomplete address

  • Failure to collect

  • Missed delivery attempts

  • Unpaid customs fees

  • Refused delivery

  • Customer not being available

  • Unsafe delivery location

Then:

  • The item may be returned to MoneyBanx

  • Reshipping costs must be paid by the customer

  • Original shipping costs are non-refundable

  • Any courier return fees may be deducted from any refund where applicable

If the item is returned damaged due to failed delivery or refusal, MoneyBanx reserves the right to deduct the loss from any refund.

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13. ADDRESS ACCURACY

Customers are responsible for entering the correct shipping details at checkout.

MoneyBanx is not responsible for:

  • Incorrect addresses

  • Incomplete addresses

  • Wrong postcodes

  • Wrong country selection

  • Missing flat, unit, or house numbers

  • Delivery failures caused by customer error

If you notice an address error after placing an order, contact MoneyBanx immediately.

Address changes cannot be guaranteed once an order has been processed or dispatched.

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14. CONTACT

For shipping questions, delivery issues, damaged items, or tracking support, please contact MoneyBanx using the details provided on the website.

Website: MoneyBanx.com / MoneyBanx.co.uk
Email: Banx@MoneyBanx.com

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